Negative Alumni - Real Example

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What Really Matters

A CBSE school in North India effectively turned around a difficult situation with an alumnus who had a tough experience, showcasing the power of empathetic engagement. 

  • Alumni are powerful ambassadors for a school, and addressing their concerns can lead to deeper, more meaningful connections.
  • By sending a thoughtful and considerate email, the school demonstrated understanding and sensitivity, which helped build trust with its alumni.
  • Schools can learn from this exchange by downloading the full conversation and seeing how the situation was resolved step by step.
  • Connect with us to discuss how you can do it too.
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NEGATIVE ALUMNI REAL EXAMPLE

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